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Frequently asked questions

Find answers to your most pressing questions about our virtual mailbox service.

How does Postal work?

Postal securely receives your mail and scans it so you can access it online. AI features make it easy for you to manage your mail and avoid missed deadlines. You can also choose to have your physical mail shredded or forwarded to another address.

How does Postal handle check deposits?

When a check arrives, Postal scans it and lets you request a deposit through your dashboard. We work with your banking partner to process deposits electronically via lockbox or remote deposit capture.

What kinds of compliance work does Postal handle?

Postal’s compliance experts assist with general corporate filings (like annual reports, state registrations, and incorporations), as well as specialized areas such as insurance licensing, renewals, and regulatory submissions.

How do I trigger compliance support from Postal?

When mail arrives that requires a filing or task, just reply to the email you receive asking us to handle it. You can also “@compliance” in the Postal dashboard. Postal’s team will review the correspondence, handle the paperwork, and confirm status.

Can I use a virtual office address for EIN?

Yes, you can use a virtual office address when applying for an EIN, as long as it’s a legitimate U.S. street address recognized by the IRS.

How does Postal protect sensitive information?

Postal automatically detects PHI, PII, and other sensitive data and redacts it before AI processing. This ensures you get the benefits of generative AI without compromising security. Postal is built to HIPAA and SOC 2 security standards.

How to set up a virtual mailbox?

Setting up a virtual mailbox is fast and easy. Simply sign up with Postal and pick a location. You’ll receive a unique address that you can use immediately along with personalized guidance for changing your address.